Terms & Conditions

1. Introduction
Welcome to Derma Clinic. By using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

2. Appointments
2.1 All appointments must be scheduled in advance.
2.2 Clients are requested to arrive at least 10 minutes prior to their appointment.
2.3 Late arrivals may result in a shortened treatment time, or the appointment may be rescheduled based on availability.

Please attend your appointment alone, as we kindly request that family members, children, or friends do not accompany you to the clinic. 

A deposit of £50 is required to secure your booking. If a cancellation is made with less than 48 hours’ notice, the deposit will be forfeited.

3. Cancellation Policy
3.1 Clients are required to provide at least 48 hours’ notice for cancellations or rescheduling of appointments. 

3.2 A deposit of £50 is required to secure your booking. If a cancellation is made with less than 48 hours’ notice, the deposit will be forfeited.

4. Medical Conditions
4.1 Clients must disclose any medical conditions, allergies, or treatments they are undergoing before the appointment.
4.2 Derma Clinic reserves the right to refuse treatment if it is deemed unsuitable for the client's condition.

5. Payment
5.1 Payment is due at the time of service.
5.2 Any outstanding payments must be settled before future appointments can be scheduled.

6. Refund Policy
6.1 All services are non-refundable.
6.2 If a client is unsatisfied with a service, we encourage them to discuss their concerns with the clinic staff within 24 hours.

7. Gift Vouchers and Packages
7.1 Gift vouchers are non-refundable and must be used within a specified time.
7.2 Packages and promotions are subject to availability and specific terms. They cannot be exchanged for cash.

8. Personal Belongings
8.1 Derma Clinic is not responsible for loss or damage to personal belongings during your visit.
8.2 Clients are encouraged to keep valuable items secure.

9. Client Conduct
9.1 We expect clients to behave respectfully towards staff and other clients.
9.2 Any inappropriate behavior may result in refusal of service or being asked to leave the premises.

10. Liability
10.1 Derma Clinic will not be held liable for any adverse reactions or complications resulting from undisclosed medical conditions or failure to follow pre- and post-treatment instructions.

11. Privacy Policy
11.1 Derma Clinic is committed to maintaining the confidentiality of personal information provided by clients.
11.2 All personal data is handled in accordance with the data protection laws of the United Kingdom.

12. Changes to Terms
12.1 Derma Clinic reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website or communicated directly to clients.

13. Contact Information
For any questions regarding these terms, please contact us at:
07492 429 205